LEGAL
Returns & refunds
Important information about changes, cancellations, products and refunds.
01
Consultations
Please contact the care team promptly if you need to reschedule. Eligibility for a refund depends on notice and whether the service has already been delivered.
02
Prescription products
For safety and regulatory reasons, dispensed medicines generally cannot be returned or resold. Contact us immediately if an item is damaged, incorrect or compromised in transit.
03
Other products
Unopened, unused non-prescription goods may be eligible for return where consumer law and the stated return window apply.
04
Australian Consumer Law
Nothing in this policy limits rights or remedies that cannot lawfully be excluded. Contact the care team so we can assess your circumstances.